Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options
1st Class Signed for: Expected delivery time 1-3 days via Royal Mail
2nd Class Signed for: Expected delivery time 2-5 days via Royal Mail
International: Expected delivery time 7-21 days via airmail signed and tracked
In the event of being unsatisfied with the quality of the product, please contact us by email within 14 days of receiving the product for a full refund. Import duties are non-refundable. Product must be unopened to receive a full refund. If the product is defective or damaged there is a full warranty period of 3 months.
To cancel or return goods please contact us via email firstname.lastname@example.org before you return your goods. Please make sure to quote your order number and reason for cancellation or return. Items can be sent to:
The Hemp Connection
If you return an item we will notify you that we have received your returned item and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Customer satisfaction is extremely important to us. All of our products are inspected before leaving our facility. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72hrs of receipt. Please contact us at email@example.com and provide detailed information for any product damaged during shipping within that time. We will then arrange for a replacement to be dispatched.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine charges and import eligibility.